RMA

1. Place the originally packaged product inside a cardboard box.

2. Print and attach the received NUMBER on the top of the package in a visible place or place it inside. *if you can't print it, write the NUMBER legibly on the package cardboard. Do not do this on the original product packaging. You can also write it on a piece of paper and place it inside.

ATTENTION! Remember not to damage the original product packaging. Shipments without a NUMBER will not be accepted and will be returned to the sender's address.

1. Place the product, packed in its original box, on a pallet and secure it with stretch film to ensure stability.

2. Print and attach the received NUMBER on the stretch film in a visible place or place it inside. *if you can't print it, write the NUMBER legibly on a piece of paper and place it inside the packaging Do not do this on the original product packaging.

ATTENTION! Remember not to damage the original product packaging. Shipments without a NUMBER will not be accepted and will be returned to the sender's address.

Yes, you should place the complaint number on it, which you will receive after submitting the application. It is also permissible to place the complaint number inside the shipment. Remember not to damage the original packaging, do not write on it, or attach anything to it.

Can I write the complaint number on the original packaging?

Yes, in this case, you should provide the invoice number for each item and uncheck the "This product comes from the same invoice" box in section 3 - Product Information.

1. The most common reason for rejecting a return is damage to the goods. Improper packaging of the shipment often leads to damage.
2. Goods returned to us without original packaging are no longer considered full-value products.
3. The 14-day period for withdrawing from the contract without giving a reason has expired.
4. The item shows signs of use. Remember that only new, fully functional items can be returned.
5. Below are sample photos of items that we could not accept for return.