Choose the Type of Request

Return or Exchange
Want to return the product

Without stating a reason for return or exchange, e.g.: Withdrawal from a distance contract Exchange for another model/color New device is not working

Submit a Return or Exchange

Service
Want to send the product for service

For example, the product has stopped working correctly.
Post-warranty repair.
Warranty repair

Add a Service Request

Contact Service
Want to ask a question

Do you have doubts about the operation of your device?
Choose this option if you don't want to send the product to service at this stage.

Contact Service

Remember to familiarize yourself with the method of packaging and marking the shipment.

How to Properly Packs the Goods?

Contact us and describe your issue to the salesperson who processed your orders. If it can't be resolved, fill out the form.

Fill out the form, ensuring the accuracy of the information, including your bank account number. This will expedite the entire procedure.

Once you receive the RMA number, print it and attach it to the outer package in a visible place or place it inside.

If you cannot print the RMA number, you can write it on the outer package or on a piece of paper and place it inside.

Remember not to damage the original packaging. Do not write on it or attach anything to it. Place the product in an outer cardboard box.

After packing and properly labeling the product, send the shipment to us.

Check Status

RMA application number

Do I have to return the goods immediately?

If you want to exercise your right to withdraw from the contract without giving any reason, you can fill out the return form immediately. However, if the product is not working or you have other concerns, you should always start by contacting the salesperson handling your order. Many problems can be resolved without returning the product to us. You can find the contact details in the "Contact" tab.
Where should I send the goods?
Просьба отправить нам товар обратно через указанные пакоматы, с помощью курьера или лично в магазин.
Пакоматы:

- Rīgas Lidoņu ielas Mego pakomāts

- Paku Skapis Mego Lidoņu (Lidoņu iela 27 k-1)

- MAXIMA Venipak pakomāts (Lidoņu iela 30a, Rīga)
Курьером по адрессу:

Dzelzavas iela 120G, Rīga, LV-1021, Latvia

Лично:

Dzelzavas iela 120G, Rīga, LV-1021, Latvia
Номер телефона: +37124820328
How to properly pack the goods? (Parcel shipment)

1. Place the originally packaged product inside a cardboard box.

2. Print and attach the received NUMBER on the top of the package in a visible place or place it inside. *if you can't print it, write the NUMBER legibly on the package cardboard. Do not do this on the original product packaging. You can also write it on a piece of paper and place it inside.

ATTENTION! Remember not to damage the original product packaging. Shipments without a NUMBER will not be accepted and will be returned to the sender's address.
How to properly pack the goods? (Pallet shipment)

1. Place the product, packed in its original box, on a pallet and secure it with stretch film to ensure stability.

2. Print and attach the received NUMBER on the stretch film in a visible place or place it inside. *if you can't print it, write the NUMBER legibly on a piece of paper and place it inside the packaging Do not do this on the original product packaging.

ATTENTION! Remember not to damage the original product packaging. Shipments without a NUMBER will not be accepted and will be returned to the sender's address.
Do I need to label the shipment?

Yes, you should place the complaint number on it, which you will receive after submitting the application. It is also permissible to place the complaint number inside the shipment. Remember not to damage the original packaging, do not write on it, or attach anything to it.
Do I need to label the shipment?

Can I write the complaint number on the original packaging?
Can I list items from different invoices on a single form?

Yes, in this case, you should provide the invoice number for each item and uncheck the "This product comes from the same invoice" box in section 3 - Product Information.
Why was my return rejected?
1. The most common reason for rejecting a return is damage to the goods. Improper packaging of the shipment often leads to damage.
2. Goods returned to us without original packaging are no longer considered full-value products.
3. The 14-day period for withdrawing from the contract without giving a reason has expired.
4. The item shows signs of use. Remember that only new, fully functional items can be returned.
5. Below are sample photos of items that we could not accept for return.